Call Centers Software

Calculate the optimum number of customer service staff to minimise your costs. Determine the number of customers waiting, average waiting time, and service staff utilization. Review the impact of changes in service point numbers on total costs. The model considers customer arrival and service rates, the cost of service staff, and the loss of profit contribution due customer waiting time (dissatisfaction).

customer service staff customer dissatisfaction customer service function staff utilization chart plots

Comprehensive trouble ticket tracking software for help desks and call centers. User-friendly interface offers customizable screens, custom user fields, knowledgebase, asset manager, project organizer, reports, queries, etc. Modules available for 24/7 customer self-help via the Web, automatic issue escalation, and advanced data searches. Integrates with computer inventory software to aid in IT troubleshooting.

computer inventory software help desks data searches project organizer customer self

Ten Thumbs Typing Tutor teaches the skill of touch typing in an accessible step-by-step way. It provides full and proper QWERTY and Dvorak tuition with U.S and British keyboard support. Features include: network support, a range of feedback options, and automatic weighting of lessons to get you learning most effectively. Suitable for learners of all ages; it is used in homes, schools, universities and businesses. Friendly and easy to use.

keyboard support keyboard skills financial services organizations typing tutor feedback options

TERAVoice is a high-performance telephony platform for Windows that can implement any type of telephony application like voicemail, automated attendants, voice menus, waiting queues for call centers and custom IVR applications. TERAVoice can also act as a VoIP (Voice over IP) gateway for bridging calls from PSTN to H.323 terminals and computers for inbound and outbound calls.

custom ivr applications interactive voice response increase customer satisfaction configurations flexibility isdn boards

Agares Auto-Attendant automatically answers your Skype phone calls, playing pre-recorded messages that the caller can navigate through using their touchtone phone. Using Agares Auto-Attendant means you can now present a very professional image to your customers each and every phone call.

web design agencies sandwich shops example scenario auto attendant touchtone phone

MailManager is the leading Open Source Email Response Management product. It is used by thousands of people in call centers, businesses, education and government. It helps teams to deal with large volumes of email to organizational addresses such as info@example.com, sales@example.com or support@example.com. It provides reporting tools, an email search engine and tools for answering email quickly using standard templates and attachments.

email search engine organizational addresses response management management product reporting tools

Excellent database program for cataloguing your slide collection. Include slide thumbnails and full-sized images in the database - see all your slides on your PC. Prepare slideshows, talks and lectures using the light table. Search for slides using simple or complex criteria. Add your own database fields. View a slideshow on your PC. Print slide labels, list reports and contact sheets.

The Free Hot Rod Cars Screensaver by ScenicReflections.com displays 75 high-quality images of some of the most awesome Hot Rods you may ever feast your eyes on! Accompanying this free screensaver are 4 beautiful, full-length, cd-quality musical compositions performed by Cynthia Jordan. The following features and benefits are included: * CD-quality music (not midi!) * 75 High-Quality Images * 51 Transition Effects * And much more!

Barcode creator tool allow you to make all type of 1D and 2D barcode fonts, modify & resize created barcode and that are produce using different barcode font including Codebar, barcode 39, barcode 128, Ean-13, EAN-128, ISBN ,UPC, Interleave 2 of 5, 2 of 5 Industrial, PDF 417, Code 128 etc. Barcode maker utility build lists of high quality colorful barcode that is printed on paper Barcode inventory control and barcode printer utility.

FFA Blaster is for anyone who promotes and marketing anything on the Internet! It's a powerful submission tool built with one goal in mind: to save you time and aggravation as it speeds you through your submission process ... The FFA Blaster user interface is very easy to understand, and within a couple minutes you can watch your first ads blast out fast as the speed of lightning...

All Converter is a powerful, all-in-one, multimedia application converting the media files among the most popular media formats.With All Converter,you can convert MP3 to WAV,MP3 to WMA ,MP3 to OGG,MP3 to VQF, WAV to MP3,WAV to WMA,WAV to OGG,WAV to VQF,WMA to MP3, WMA to OGG,WMA to VQF,OGG to MP3,OGG to WAV,OGG to WMA,OGG to VQF,VQF to MP3,VQF to WAV,VQF to WMA,VQF to OGG.

SmutScanner is a program that scans what your family members or employees are doing on the computer. It will find evidence of pornography, drugs and alcohol, violence, self-harm and piracy (software, movies and music) both on the computer's files and in the Internet history. It can identify files based on an extensive keyword search or by finding suspicious folders which contain media files. Perfect for parental control or computer monitoring!

If you work with images ImageWalker will save you time and effort with its straightforward visual approach to managing and processing image files. Its comprehensive image viewing, organisation and editing functionality is complimented by integrated web page creation, batch conversion, printing, slide show, screen capture and screen saver features.